SmartLoC - User Needs

Full name
Please leave your name and e-mail address to avoid misuse. We will contact you if you answer YES at the end
Email adress
Please leave your name and e-mail address to avoid misuse. We will contact you if you answer YES at the end
  1. What problems do you have in setting up international trade contracts?

    • Too many unstructured emails
    • Misunderstandings about Incoterms
    • Misunderstandings on documents for export or import clearance
    • Misunderstandings about payment terms
    • Inconsistency in LC documents
    • Too much time to reach a common agreement on contract terms
    • Unclear insurance coverage, who is responsible for which part of the shipment
    • Unclear customs clearance regulations
    • Language problems
    • Cultural problems
    • Time lag problems
    • Other
  2. What problems do you have in monitoring your imports and exports?

    • Unclear estimated time of arrival
    • Unclear responsibility for insurance coverage for lost or damaged goods between you and your trading partner
    • Unclear information on delays for expected shipments
    • Lack of visibility of CO2 footprint
    • Too many email or telephone communications with your LSP on ETAs
    • Unreliable logistics service provider
    • Others
  3. What problems do you have in securing payments for your exports?

    • Too high cost for letters of credit
    • No willingness of your customer to pay in advance
    • Loss of sales due to too high credit risk of your customers bank rating
    • Loss of sales due to too high country risk of your customer
    • Too complicated process for receiving an LC
    • Others
  4. What problems do you have in receiving the goods you need to import?

    • Too high costs for letter of credit, asked by your supplier
    • No trust for reliable shipment
    • No trust in paying in advance to your supplier
    • Too high finance costs for advance payment from your bank
    • Too complicated process for issuing an LC
    • Disrupted supply chains due to war or Covid
    • Others
  5. What is your average transaction value?

    • 0 € - 50 K€
    • 51 K€ - 150 K€
    • 151 K€ - 500 K€
    • 501 K€ - 1 M€
    • Above 1 M€
  6. For which markets do you use advance payment or Letter of Credit as payment method?

    • USA & Canada
    • Mexico, Central and Latin America
    • Africa
    • Europe & UK
    • Oceania
    • Middle East Asia
    • China
    • India
    • Rest of Asia
  7. What other pain points are you facing in your international trading process?

  8. Would you like to know more about SmartLoC?

    • Yes
    • No


SmartLoC helps international trading partners to simplify the order to payment cycle through easy, digital and secure collaboration, IoT based multimodal tracking and secure and easy payment and collection.

Helpful Links

Follow us - invest


Get to know how to be refunded by » INVEST (external page in German only)

Find information about INVEST for » investors from EEA (external page in German only)

We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.